TERMS & CONDITIONS

Dear clients, please note:

DEAR CLIENTS, WE HAVE STRICT TERMS AND CONDITIONS, PLEASE READ IT BEFORE YOU MAKE A PAYMENT, AFTER THE PAYMENT HAS BEEN DONE , THERE ARE NO EXCEPTIONS, YOU AUTOMATICALLY AGREE TO OUR TERMS AND CONDITIONS.

* We strictly follow all COVID-19 rules and regulations. If you display symptoms of COVID-19 you will be denied service.
* We do not guarantee results if the sessions are not attended weekly.
* We do not guarantee results if the client does not follow our instructions or does not disclose any medical conditions
* We have a strict NO REFUNDS policy. Services can be exchanged for other services or gifted to another person.

*View our social media pages and follow us for more information:

Standard Terms and Conditions

  • All payments are done upfront. Accordingly, bookings will only be scheduled and confirmed once payment is received.
  • Cancellations must be done 24 hours prior to appointment, failure to do so will result in the client’s appointment being forfeited, including the costs involved. No refunds will be provided for appointments which are forfeited. If clients are unable to attend as a result of illness, the client’s booking shall only be rescheduled if a valid doctors note is provided.
  • If you are more than 20 minutes late for an appointment, your appointment SHALL BE CANCELLED, NO EXCEPTIONS. No refunds will be provided for appointments cancelled as a result of late arrival.
  • If 3 sessions were forfeited in a row, the rest of the package will be forfeited. No refunds shall be provided where packages are forfeited in terms of the above. Packages are valid for 3 months, no packages can be put on hold. Services might be exchanged for services ONLY.
  • Underwear is mandatory. For hygienic purposes we have a strict No Underwear – No Treatment policy. You are expected to shower or bathe immediately prior to attending your treatment.
  • No children and / or friends or family shall be allowed in the treatment rooms. They shall further not be permitted to wait in the reception areas.
  • No photos and / or videos are permitted to be taken of our salon/s, equipment, products and staff. Accordingly, no photos and / or videos are permitted whilst in the salon. Any client who is caught doing taking photos and / or videos shall have their bookings and / or packages cancelled. No refunds will be provided for such cancellations.
  • The Salon is monitored by CCTV surveillance.
  • All phone calls are recorded for quality purposes.
  • We reserve the right to ask any person to leave Diva salon if they are offending and / or disturbing other customers, owners, therapists and/or staff members.
  • Right of admission and return is strictly reserved.
  • By making payment for a booking and / or package, the client is deemed to have accepted our terms and conditions.