Terms & Conditions

Client Policies

Terms and conditions

Dear clients, please note:

DEAR CLIENTS, WE HAVE STRICT TERMS AND CONDITIONS. PLEASE READ THEM BEFORE PAYMENT. AFTER PAYMENT HAS BEEN MADE, THERE ARE NO EXCEPTIONS.

  • We do not guarantee results if sessions are not attended weekly.
  • We do not guarantee results when instructions are not followed or medical conditions are not disclosed.
  • We have a strict no-refund policy. Services may only be exchanged or gifted to another person.

Important

Payment confirms acceptance of these terms.

Please review every point below before scheduling sessions or purchasing packages.

Standard Terms and Conditions

These terms apply to all bookings, sessions, and package purchases.

  • All payments are done upfront. Accordingly, bookings will only be scheduled and confirmed once payment is received.
  • Cancellations must be done 24 hours prior to appointment, failure to do so will result in the client’s appointment being forfeited, including the costs involved. No refunds will be provided for appointments which are forfeited. If clients are unable to attend as a result of illness, the client’s booking shall only be rescheduled if a valid doctors note is provided.
  • If you are more than 20 minutes late for an appointment, your appointment SHALL BE CANCELLED, NO EXCEPTIONS. No refunds will be provided for appointments cancelled as a result of late arrival.
  • If 3 sessions were forfeited in a row, the rest of the package will be forfeited. No refunds shall be provided where packages are forfeited in terms of the above. Packages are valid for 3 months from the date of purchase, no packages can be put on hold. Services might be exchanged for services ONLY.
  • Unless otherwise specified, all treatment prices are valid on a per-session basis.
  • Discounted or promotional rates are only available when treatments are purchased as part of a package deal. Packages cannot be separated into individual sessions for any purpose, as they are offered under a discounted or promotional rate, nor are they eligible for refunds.
  • Underwear is mandatory. For hygienic purposes we have a strict No Underwear – No Treatment policy. You are expected to shower or bathe immediately prior to attending your treatment.
  • No children and / or friends or family shall be allowed in the treatment rooms. They shall further not be permitted to wait in the reception areas.
  • No photos and / or videos are permitted to be taken of our salon/s, equipment, products and staff. Accordingly, no photos and / or videos are permitted whilst in the salon. Any client who is caught doing taking photos and / or videos shall have their bookings and / or packages cancelled. No refunds will be provided for such cancellations.
  • The Salon is monitored by CCTV surveillance.
  • All phone calls are recorded for quality purposes.
  • We reserve the right to ask any person to leave Diva salon if they are offending and / or disturbing other customers, owners, therapists and/or staff members.
  • Right of admission and return is strictly reserved.
  • Force Majeure & Branch Service Continuity: In the event of a Force Majeure situation (including but not limited to natural disasters, governmental restrictions, civil unrest, closure, pandemics, or other events beyond reasonable control) that renders the originally selected branch unable to provide the purchased services, the package will be automatically transferred to the nearest available branch or another operational location within our network. No refunds will be issued under such circumstances. This measure ensures continuity of service and fulfillment of obligations despite unforeseen disruptions.
  • By making payment for a booking and / or package, the client is deemed to have accepted our terms and conditions.